Privacy Policy

Raani ("we", "us", "our") is an Australian online fashion boutique specialising in authentic Pakistani, Indian and Bangladeshi women's clothing. We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights regarding that information.

1. Information We Collect

When you shop with us or interact with our website, we may collect the following:

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmation and shipping updates to your email address
• Contact you via mobile regarding your order if needed
• Respond to your enquiries and provide customer support
• Improve our website, products and customer experience using analytics data
• Comply with legal obligations under Australian law

We will not use your personal information for unsolicited marketing unless you have expressly opted in.

3. Cookies & Analytics

Our website uses Google Analytics 4 (GA4) to understand how visitors use our site. GA4 uses cookies — small text files stored in your browser — to collect anonymised data about pages visited, session duration and general location.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings.

4. Third-Party Services

We use the following third-party services which may process your personal information:

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• To our third-party service providers listed above, solely to fulfil your order or operate our website
• To comply with a legal obligation, court order or government request
• To protect the rights, property or safety of Raani, our customers, or others

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Our website uses HTTPS encryption, and payment data is handled exclusively by Stripe's PCI-DSS compliant infrastructure.

However, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal information online.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements. Order records are typically retained for 7 years in accordance with Australian taxation law.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to legal obligations)
• Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: